The Kvarn X customer support team is here to help with any questions or issues related to our services, including trading orders, deposits, withdrawals, technical issues and general enquiries.
1. Contact Support via the Kvarn X Mobile App or Web App (recommended)
The recommended way to contact our support team is through the Support section of the Kvarn X platform. Your conversation will initially be handled by our AI support agent. If your issue cannot be resolved, you can always submit a support request to our customer support team. Our team will respond within 24 hours.
In the mobile app:
Open the User menu (round icon in the top-left corner) → Support → Start a conversation
In the web app:
Open the User menu (round icon in the top-right corner) → Support → Start a conversation
Contacting support through the Kvarn X platform ensures that you are logged in and authenticated, allowing us to assist you securely and protect your personal information.
2. Contact Support via the Kvarn X Website
You can also start a conversation with our AI support agent or send a message to our customer support team directly through the Kvarn X website.
To get started, click the chat icon in the bottom-right corner of the website, as shown in the image below. Alternatively, navigate to Support → Contact us.
You do not need to log in to contact customer support through our website.
⚠️ Important Security Information
Please keep the following in mind when contacting us through our website:
Do not share sensitive personal information via email, such as your personal identity number, wallet addresses or other confidential details.
We cannot process account-related requests or update customer information based on support requests submitted through the website.
Our customer support team will never ask for your login credentials or other confidential information via email.
For your security, all account changes and security-sensitive requests must be submitted while you are logged in and authenticated through the Kvarn X platform.